Our items can be delivered to where you will be staying in Japan whether that is a hotel or a residence, or we can send it to the airport post office for you to collect upon arrival. We do not have a counter at any airport. Please read Pickup & Return page before you order.

Post offices at the airports: Location and opening hours

IMPORTANT
*Please make sure you allow yourself plenty of time to collect the package. We recommend you choose this option only if your flight is scheduled to arrive early enough before the closing time, in case the flight delays.
*This service is currently available only at the airports listed above.
*You will need to present your passport to collect the package at the airport post office. Please make sure you enter your passport name as the recepient of the package. When the name is different, they will not release the package.

Our service is rental. All items including SIM cards need to be posted back on the last day of your rental.

1. Put the items in the prepaid return envelope we provide. You don't need to buy stamps.
2. Drop the envelop into the red mailbox anywhere in Japan by the midnight the return date.

Late charges will be applied if you do not post the return envelope on the return date. We will check the post mark on the envelope.

You can easily find the red mailbox on streets and in the airports.
*At the airports, there are no mailboxes after you pass the security check. Please make sure you post it before you proceed to the security check.

¥ 540

• Flat rate for every single order.
• No return fee.
  *Prepaid return envelope will be provided.
• Only one return envelope will be included per order.
  *If you order multiple items with different return dates, one envelope per each return date will be provided.